We guarantee your satisfaction and offer a hassle-free returns policy for purchases via our website. New and unused gear bought online can be returned within 30 days for a full refund (excluding shipping). New, unused gear must be returned in the condition in which you received and with the original box and packaging, including manufacturer tags. Refunds will be treated in a maximum of 21 days after we receive your merchandise. Paypal refunds normally appear straight away, but may take a week extra due to bank delays.
Prefer another colour, or want a different size? Exchanges at Zero G are easy. Please just go ahead and create a new order on our website, which we'll send out straight away. And just send the original article back for a refund. You’ll receive a full refund for items returned in new, unused condition, refunds will be treated in a maximum of 21 days after receiving your merchandise.
If you think you might be in a warranty situation, don't hesitate to contact our warranty department on sav@zerogchamonix.com (for winter stuff), or by one of the methods listed on the Contact page (for bike stuff). To quicken this process, please dig out as much info on your initial order as possible, and take some pictures of the error. For information, most manafacturers provide a warranty of one year from date of purchase, but this varies. Generally warranty time is explained on the sticker or tag on the product. Shipping costs for guarantees are the responsibility of the client, and returned products must be clean.
Sign in at the top of the page and go to the order you wish to return. That'll let you create a return. Once we've validated it, you can print out a prepaid returns form. Stick that on the outside of your box and send it back to us with the returns form that was in your box when it was delivered. Please note prepaid returns are France only, from other countries you'll need to pay the postage back. Outside the EU please take care to use a pro-forma invoice or mark the package as a merchandise return so no delivery charges are levied.
The address for returns is:
Zero G Web Retour
90 Avenue Ravanel le Rouge
74400 CHAMONIX FRANCE
Please note these terms relate to online shopping only. For purchases made in our retail store standard terms of 30 day returns for store credit (as opposed to refunds) apply.
And remember, if you need to get hold of us, here is our Contact page.