General Sales Conditions

If you have any problem, you can contact us by email on info@zerogchamonix.com, or our customer service desk is open during shop hours (9h00-12h30/15h30-19h)

Article 1 : Changes to the General Sales Conditions

 The present General Sales Conditions apply to any order processed on the website www.zerogchamonix.com. Zero G reserves the right to change or adapt any part of these General Sales Conditions at any time. In case of modification, the applicable General Sales Conditions existing at the time an order is placed will apply to that particular order.

Article 2 : Product Availability
Our range of products is a representation of products that we have in stock. Upon receiving your order, we make sure we have the products on hand. Should they be unavailable (perhaps an error, recall or stock problem), we will either offer you a similar product at a similar price, or a refund. Officially we have 30 days to do this from the time at which you place your order, but we do our best to refund within 21 days. The "time at which you place your order" is understood to be the time at which our system accepts your order & payment and sends you a confirmation email. If a desired product is out of stock, we'll be in touch to you an propose a refund or other solution.

Article 3 : Price
All of our prices include French TVA sales tax, and don''t include shipping. The client pays all shipping costs, unless the client has a promo code or special offer that removes them. Zero G reserves the right to alter all prices at any time, which is something that doesn''t happen often, but is possible in cases such as our costs increasing, the TVA rate going up, or us finding an error in our pricing. We will honour the price at which you ordered the product and is shown on your confirmation email, so long as the product in question was available at that time. The prices in British Pounds or Suiss Francs are only as an indication and do not replace the prices in Euros.

Article 4 : Methods of payment & security
You may pay for your order by:

- Credit or debit card : no banking information passes through the Zero G website. Your online card payment is 100% secure. Your order is saved and accepted when we get the OK from our bank (a process that takes mere seconds).

- Paypal : you''ll need a Paypal account to pay this way. http://www.paypal.com/

- Bank transfer: Attached to your confirmation you''ll find a RIB (a summary of our banking info). Your order is logged and sent when we have received payment. This normally takes 2-3 working days before the funds clear & we can send the order.

- Cheque : simply send a cheque payable to Zero G to this address :

S.V.L. Zero G Chamonix
90 Av. Ravanel le Rouge
74400 Chamonix
France

Please enclose a copy of your confirmation email when paying by cheque - it helps us find your order a lot faster. Your order will be logged and sent as soon as the cheque has cleared. Please note that during the time a cheque takes to clear, the goods are still available to order on the website. We don''t advise payment by cheque, because we can only guarantee the availability of products at time of ordering, but not necessarily at the time the cheque clears. Card or Paypal payments guarantee a smooth & speedy transaction.

Security :
When you put your card information in to the Zero G website, it is encoded and sent to our bank. Zero G has no access to this information, and we don't keep it on our servers. It''s why we ask you to re-enter your card information every time you make a transaction on the site. A little more time consuming, but much more secure.

Property rights clause:
Products remain property of Zero G until full payment of an order. Les produits demeurent la propriété de Zero G jusqu''au paiement intégral de la commande. However, after delivery, responsability is transferred to the client.

Default of payment:
Zero G reserves the right to refuse to deliver or honour an order which comes from a client who has not entirely or partially paid for a previous order or a client with which a payment dispute is occuring.

Anti-fraud checks:
Zero G, and sometimes third-party agencies, checks all the orders validated on our site. These checks enable Zero G to protect ourselves and our clients from abusive practises operated by fraudsters. Whilst we are undertaking these checks, you may be asked for proof of address or proof of identity. These type of requests will be by email or very rarely by telephone.

Article 5 : Shipping methods
Zero G can not be held responsible for delivery delays on the part of the shipping company. We exonerate ourselves from all responsability ne pourra être tenu responsable des conséquences dues à un retard de livraison de la part du transporteur. Zero G exonerates itself from all liability for non-fulfillment of an order due to error on the part of the client at time of order (for example, putting the wrong address in the delivery field).

Countries :
Products available on the Zero G website can be delivered worldwide.

Delivery delays :
Delivery can take between two and four working days in mainland France, Corsica & Monaco, assuming products are available immediately (see Article 2). Holiday days and weekends are not considered "working days". Delivery time overseas can vary from 7 to 30 working days assuming products are available immediately (see Article 2). Some countries are faster, based on where they are, but generally you shouldn't expect incredibly fast international delivery.

Shipper :
Orders are delivered by La Poste by their ''Colissimo Suivi'' service, which allows you to track the location of the product in real time.

Delivery:
You should check the package immediately after receiving the product. Make sure the package is in good shape and hasn't been opened. If this is the case, make sure you write on the postman''s form that you''re accepting with a "reserve". We consider you to have taken delivery of the package when you sign the delivery form. We remind you that refusing to take delivery of a package will cause the package to return to us with no extra charge. If you refuse the package, please email use on infozerogchamonix.com to let us know as soon as possible (a maximum of three working days after refusing the package). In the improbable case of non-delivery of an order or a part of an order, you have up to one year to make it known to us. After one year we consider the case closed. If you didn't receive an order, please contact us and let us know. We'll open an inquiry with La Poste, which can take up to 21 days.

Article 6 : Obligations
Zero G cannot be held responsible for not meeting our obligations due to force majeure, Act of God, strike, fire, civil war, riot, unforeseeable event, civil disruption or strike (particularly by the postal services, transportation networks or infrastructure agencies). Choice of products and the purchase of a product are the responsibilities of the client. If it is completely or partially impossible for you to use the products you have bought, Zero G has no liability, damages due or refund due.


Article 7 : Right of retractation
Cancellation delay :
In accordance with article L.121-20 of the French Code de la Consommation, the client has a period of fourteen days to exercise the right of retraction. No reason is required and no penalties are due, except the cost of returning the merchandise to us. This time period counts from time of delivery. Please note we offer free return shipping from France only. The product must be returned in perfect, as-new condition, accompanied by all of its accessories (hang tags, notices, mounting hardware, guarantee documents etc). It should be in the same packaging as when you received it, and unused. This right is waived for articles that can be copied, such as DVDs, videos, music etc, unless they are returned to us unopened.

- Exceptions

Please note, the following items will not be accepted as returns or exchanged:

- personalized or made-up products according to the specifications requested by the Buyer. Bikes sent will not be retaken or exchanged, we can make exceptions in agreement with the customer, but only with a written agreement, email exchange for example.

- In the case of a return of pack i.e. snowboard and binding or arva pack for example, the customer must return the entire pack. It is not possible to return a single part of the pack.

- the return of the product may be refused on certain underwear such as underpants if it turns out that the customer has used it.

Also, for any personal protective equipment (helmets, harnesses, etc.), our services will pay close attention to product returns, very particular vigilance regarding the condition of the product, tags must not have been removed, under penalty of non-acceptance of the return.

Return procedure :
Return fees are the responsibility of the client, except when using our free returns service (France only)

Return fees for a wrongful deliveries will be reimbursed by Zero G (eg if you order a red bike and we send you a blue one). Just contact us for a postage-paid label, we'll email it to you.

This right of return is only valid for products in their entirety, in their original condition and state as above. Articles returned incomplete, damaged (even slightly), tarnished, worn or otherwise used will not be accepted for return or exchange.

We undertake to carry out the refund of your product within maximum 21 days after receiving the products.

Package with "paid at arrival" postage or taxes will be rejected.

Please print out the PDF return slip and include it with your package.

Article 8 : Warranties & SAV

All products sold by Zero G benefit from a two-year manufacturer's warranty against manufacturing defects or hidden defects, there are certain exceptions for so-called consumable products. Each warranty claim is processed by Zero G in conjunction with the manufacturer, who makes the final warranty decision.

Legal information:
All products sold on the Zero G site are subject to the application of legal guarantees of conformity (articles L.211-4 to L.211-14 of the Consumer Code) and hidden defects (articles 1641 to 1649 of the Civil Code). For the implementation of one of the guarantees, the customer must contact Zero G by email at sav@zerogchamonix.com, by phone at +33 (0)4 50 53 01 01 or by registered mail at: Zero G, 90 Avenue Ravanel le Rouge, 74400 Chamonix.

Zero G reminds you that under the legal guarantee of conformity, the consumer: has a period of two years from the delivery of the product to report its defect or vice, the customer can choose between repair or replacement of the goods, subject to the cost conditions provided for in article L. 211-9 of the consumer code, and the availability of articles from suppliers, the customer is exempt from providing proof of the existence of the lack of conformity of the goods during the six months following the delivery of the product.

This period was extended to 24 months from March 18, 2016, except for second-hand goods. The legal guarantee of conformity applies regardless of the commercial guarantee that may possibly cover your property. It is recalled that the customer can decide to implement the guarantee against hidden defects of the item sold within the scope of article 1641 of the civil code and that in this case, he can choose between the dissolution of the sale or a reduction of the sale price in accordance with article 1644 of the Civil Code.


Article 9 : Freedom of Information
At any time, you have the right to access, modify, correct, edit or remove the information we hold about you under Article 34 of the "Informatiques et Libertés" law of 6 January 1978. Zero G will never divulge your personal information to anyone else. In conformity with the law, the Zero G website database has been declared to the CNIL.

What information do we collect?

We collect information from you when you place an order, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. Of course, you can visit our site anonymously. But we'll need that info to get you your stuff.

What do we use your information for?

Any of the information we collect from you - including, but not limited to your name, location, browser language, IP address or email address may be used in any of the following ways:

- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)

- To improve customer service (your information helps us to more effectively respond to customer service requests - for example, using your name or order number to pull up the tracking info to help you track a parcel)

- To process transactions via our payment gateway. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

- To send quarterly emails, providing you have opted in. The email address you provide for order processing, will only be used to send you information and updates pertaining to your order, we never spam you.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

Firstly, and most importantly, we use SSL, which is a secure server. Any information you supply us is transmitted via Secure Socket Layer (SSL) and then encrypted into our payment gateway providers' database. It's only accessible by those providers, who are of course required to keep the information confidential. We don't keep this credit card number.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your web browser, that enables the sites or service providers systems to recognise your browser and remember certain information. We use cookies to recognise you when you return to the site, and to streamline the checkout process.

We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting our customer service.

Do we disclose any information to outside parties?

We do not and will never sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Apps we use in data processing

We use a couple of third-party apps to help us process data. The first is Ginkoia, which is our till software, which takes care of rentals and sales. The second is Mailchimp, which manages our email list and signups. The next one is Purechat, which provides the chatbox on our website. There's Rebrandly for URL shortening. And, like everyone, we use Google Analytics. We use Paypal for some of the online payment processing. We also use Visiocontrol cameras in the shop for security. Occasionally, we add applications to our website to help us give you better service; we'll list those here. We decided to use these tools because they're responsible companies and all GDPR-compliant, of course. For transparency, you can refer to their individual T&Cs.

Your Consent

The main purpose of consent is to freely offer individuals genuine choice and put him/her in control of his/her personal data processing. You can contact us at any time to review the data we hold on you, or request we delete it. We will never spam you, and we will never, ever sell your data. 

RIGHT OF ACCESS

You have the right to access personal data that we hold on you, to be aware of it and be able to verify the lawfulness of the way we process it. A basic request for this information (not manifestly unfounded or excessive) is free of charge, and we're required to verify your identity first. You also have the right to request removal of any or all of the data we may hold on you. If you'd like to do any of this, please start off by contacting customer service via email at info@zerogchamonix.com.

You have the right to register with Bloctel, which is the list of opposition to phone soliciting on which any consumer can register for free in order to no longer be solicited by telephone by a professional with whom he has no contractual relationship to date, in accordance with law n ° 2014-344 of March 17, 2014 relating to consumption. https://conso.bloctel.fr/

GDPR request? Contact Us!

If there are any questions regarding this privacy policy or you'd like to make a GDPR request you may contact us:

90 Avenue Ravanel Le Rouge
Chamonix 74400
France
info@zerogchamonix.com
+33 (0) 4 50 53 01 01
0900-1230 1530-1900

Article 10 : Governing Law and Jurisdiction

Any matter pertaining to this website will be regarded under French law. The "tribunal compétent" in case of litigation is the Bonneville Tribunal.

Address :Tribunal de grande instance de Bonneville
18 quai du Parquet
BP 136
74136 BONNEVILLE CEDEX

Phone : 04.50.25.48.00
Fax : 04.50.97.39.86
Email: tgi-bonneville@justice.fr

Opening hours :
De 8 h 30 à 12 h 00 et de 13 h 45 à 16 h 30

In case of dispute with us from a EU member country you can address your complaint to:

https://ec.europa.eu/consumers/odr/main/?event=main.trader.register

Article 11 : Price Promotions

trad FR stp Zero G Chamonix always reserves the right to exclude certain products from price promotions or promo codes.

You can always contact Zero G :

• by e-mail : info@zerogchamonix.com
• by telephone : +33 (0)4 50 53 01 01
• by mail to 90 Ave Ravanel le Rouge, 74400 Chamonix, France.